Contact Us

Use the form on the right to contact us.

You can edit the text in this area, and change where the contact form on the right submits to, by entering edit mode using the modes on the bottom right. 

         

123 Street Avenue, City Town, 99999

(123) 555-6789

email@address.com

 

You can set your address, phone number, email and site description in the settings tab.
Link to read me page with more information.

ENG_DETALE_FAQ_STONE

FAQ STONE Classic & STONE Raw


Can anyone apply STONE-products? 

You won’t need carpenter experience or advanced tools to apply STONE Classic and STONE Raw. The products are developed as do-it-yourself products with particularly elevated user friendliness.  When purchasing products, a detailed user guide is enclosed, in which we recommend you to read before you start the process. You can find the user guide here. This instruction video is very helpful as well.


How long does the application process for STONE-products take?

Due to the products’ time to dry, one-two layers of STONE can be applied daily. The main rule is that one layer has to be properly dry before the second one is applied. Due to several steps in the process and calculating time for drying, we recommend you estimate days accordingly, depending on your floor- or furniture project.  The time it takes to apply the layers, depends on one’s experience and technique.


How many m2 reach has STONE Classic and STONE Raw?

One ‘Set’ consists of 3L STONE + 0,5 L Primer + 0,5L Basecoat + 0,5L Topcoat. STONE Classic covers 5-7m2 and STONE Raw covers 5m2 (this calculation includes 2 layers of plaster and 2 layers of topcoat).


Where can STONE-products be applied?

STONE Classic and STONE Raw can be applied on all dry interior surfaces, except wet zones. The surface on which the STONE-products are applied must be stable, 100% smooth, dry and cleansed of oily stains or dust. If you want to apply STONE-products on to surfaces as metal, glass and laminate flooring, further preparation has to take place with professional advice.


What to do if you want to apply STONE-products on tiled flooring?

If you want to apply STONE Classic or STONE Raw on to tiled flooring, tiles must be smoothed out beforehand. Since Classic and Raw are applied in very thin layers, these products cannot be used to even-out in between the caulks and tiles. STONE Base is a good filler option to smooth-out a surface before applying STONE Classic and/or STONE Raw.


Can STONE products be applied in wet zones?

No, but STONE-products can be used in bathrooms outside wet zones. STONE-surfaces are water-resistant, but not waterproof.


Can STONE- products be applied on floors with floor heating?

Yes! It is important that the floor heating is turned off during application and curing period. We recommend that floor heating is turned off 2-3 days prior to starting the process and 8 days after finishing the process. When turning the heating back on, make sure to heat the floors gradually, for 5-7 days


Can STONE-products be used in basements?

Due to the risk of humidity, we do not recommend DETALE-products in basements. Our products are not adequately vapour permeable, for this purpose.


What is the difference between STONE Classic and STONE Raw?

STONE Classic is a finely-ground filler while STONE Raw is has a rougher texture. Classic og Raw have different characteristics. Read more about choice of structure here.


Are colours and look of STONE-products and KC14-products’ identical?  

KC14 and STONE are different product-series, thus nuance-differences of colours exist. The products’ finishes are also different, thus please have a look at our website and Instagram to get a feel for the products and structures of your choice. 


Where to see the colours and get samples?  

If you live in a country where we don’t have retailers, please contact us directly for purchase of samples.


How to purchase STONE Classic and STONE Raw?

We have retailers in Denmark, Norway, Sweden and Iceland, in addition to agents in other European countries. If you don’t live in Scandinavia, please contact us directly at hello@detalecph.com. The more information you email us regarding your project, will help us to help you more efficient. Therefore, please have a look at the below point to include in your email;

-      For delivery costs, please send us a postal code and country for delivery

-      For product specifications, please send us some information regarding the accurate surface you are to apply STONE Classic or STONE Raw.

-      For advice regarding colours and aesthetics, please send us pictures

-      For questions regarding finished STONE-surfaces, please send us pictures and an explanation of the application process and the underlying surface

 We look forward to connecting with you, answer your questions and help you place an order and delivery.


How long is the delivery time?

All our products are toned individually and produced upon order. Production time can vary depending on quantities, as can shipping to your destination. Please remember to take this into account when ordering, and do not hesitate to contact us for specifics.